Virgin Media users, asked to enter a user name and password will need to carry out a few additional steps to download or renew a freeloader license.
Click 'Cancel' within any existing freeloader license client dialogue. Then load the Virgin Media portal and click any link to freeloader.com. Verify you are logged into freeloader, re-Launch your game and follow the instructions below.
1) The freeloader license client will start and tell you your license has expired, (unless you are told it's corrupt don't try and delete any existing license) - follow the prompts within.
2) Your browser will launch and the license page of freeloader.com will load.
3) Read the instructions within and click the 'Renew', link at the bottom of the dialogue box, (ignore any warnings the web site displays about already having a valid license).
4) If you application is successful the web page will reload and you will receive an applicable message.
5) The freeloader license client will detect the new license and give you the option to run the game.
You can only download a freeloader license to one PC, this will then become a licensed PC meaning it can be used to play freeloader games corresponding your license type, (this PC must be on-line during your license application).
A license request must come from the freeloader license client, i.e. the license page on freeloader cannot be used to download a license manually.