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Online Help : License Refusal
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You are unable to download a new license if the website detects that you already have a valid license, or have exceed your license quota.

If the freeloader license client detects that you require a new license but upon loading the license download page of the web site displays that you already have a valid license, it is likely that you are trying to license more than one PC - this is prohibited and not supported. You can only download one license to one PC and so it follows that freeloader games requiring a license can only be played on that computer.

For more details see the detailed description of a freeloader license. To view you current license status click here.